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A: Select "Premium Exam Assistance," provide the exam details, and tutors will review and give you price quotes. Once you accept and pay, the tutor will help you prepare for your exam. Afterward, review and rate your tutor.

A: Choose "Expert Project Assistance," give details about your project, and tutors will review and offer prices. Pick the best offer, pay, and the tutor starts working. You can track progress, and once it's done, confirm and rate the tutor.

A: Select "Homework Help," provide the assignment details and deadline, and tutors will send bids with prices. Accept the best offer, pay, and the tutor will complete your homework. Once finished, mark it as done and leave feedback.

A: Choose "Master's Thesis Assistance," provide details about your thesis, and qualified tutors will contact you with offers. Choose the best offer, pay, and get expert help throughout your thesis process. Once completed, confirm and rate your tutor.

A: Choose "Rapid Q&A Assistance," submit your question(s) and set a timer for when you need the answer. Tutors will quickly review your request and provide a price. Accept the offer, pay, and receive your answer promptly.

A: If you receive a low grade, contact our customer support chat with proof of your grade and the class average. We'll investigate and determine if a refund is applicable. You can also contact us via WhatsApp for faster support.

A: Our refund policy depends on the request and deadline. For requests made in advance, we guarantee a minimum grade of B. If your grade is lower than a B but above the class average, you won't receive a refund. If it's below both, a 50% refund applies. For failing grades, a full refund is given. For requests with a 48-hour deadline or less, we guarantee a passing grade; if you fail, you get a full refund.

Please note that once a correction has been made to your submission, no refunds will be issued under any circumstances; by proceeding with a correction, you acknowledge and agree to this no-refund policy. For exams requests, if the student is unable to take pictures or fails to copy all answers, no refund will be issued.

A: It usually takes 24 to 48 hours to be matched with private tutors. However, depending on the complexity and tutor availability, it could be much faster. We do our best to expedite urgent requests.

A: Tutors usually offer their best price upfront. While most might not negotiate, you can explore offers to find the best fit. If you think a tutor might be flexible, you can try negotiating, but the initial offer is often the most competitive.

A: No, contacting tutors outside the app is strictly prohibited. Any outside communication will result in immediate cancellation of the request, voiding guarantees, and no payment or refund. Violations can lead to app suspension and legal action.

A. Select the service type (Homework Help, Exam Assistance, Project Support, Thesis Assistance), specify your subject from our wide list including Architecture, Arts, Business, Computer Science, Education, Engineering, Humanities, Languages, Law, Literature, Mathematics, Medicine, Science, Social Sciences, or Technology. Tutors will review your request and provide personalized offers. Accept the best match and start your tutoring session.

A: Absolutely! You can request multi-subject tutoring in one session or schedule separate sessions for each subject. Our tutors provide flexible support to match your academic goals.

A: Choose “Master’s Thesis Assistance,” select your subject area, and our qualified tutors will help you brainstorm research questions, structure your thesis, conduct literature reviews, and edit your work.

A: Yes, all tutors are verified experts with degrees or professional experience in their subject area. Whether it’s Law, Engineering, Medicine, or Literature, you’ll receive guidance from a subject-matter expert.

A: Use our “Rapid Q&A Assistance” option. Specify your subject and deadline, and tutors will send quick, expert-verified solutions. Perfect for Math problems, coding questions, or any urgent academic query.

A: Yes. Choose “Premium Exam Assistance,” provide the subject, exam type, and syllabus. Tutors will create personalized study plans, practice exercises, and exam strategies to ensure you’re fully prepared.

A: Definitely! Tutors can guide you through art critiques, essay writing, literary analysis, portfolio preparation, and more. Feedback is personalized and tailored to your learning goals.

A: You can reach us anytime via email at support@oureasygame.com or call us at +1 832-774-7941. For in-person visits or correspondence, our office is located at 2525 Augusta Dr, Houston, TX 77057, USA. Our support team is always ready to assist with questions about tutoring, payments, or app usage.