faq
Frequently asked
Questions
Your Questions Answered
A: Choose "Online Tutoring," tell us about the subject or topic you need help with, and tutors will send you offers with their prices. Once you accept an offer and pay, the session is scheduled! After your session, rate and review your tutor.
A: Choose "Online Tutoring," tell us about the subject or topic you need help with, and tutors will send you offers with their prices. Once you accept an offer and pay, the session is scheduled! After your session, rate and review your tutor.
A: Select "Premium Exam Assistance," provide the exam details, and tutors will review and give you price quotes. Once you accept and pay, the tutor will help you prepare for your exam. Afterward, review and rate your tutor.
A: Choose "Expert Project Assistance," give details about your project, and tutors will review and offer prices. Pick the best offer, pay, and the tutor starts working. You can track progress, and once it's done, confirm and rate the tutor.
A: Select "Homework Help," provide the assignment details and deadline, and tutors will send bids with prices. Accept the best offer, pay, and the tutor will complete your homework. Once finished, mark it as done and leave feedback.
A: Choose "Master's Thesis Assistance," provide details about your thesis, and qualified tutors will contact you with offers. Choose the best offer, pay, and get expert help throughout your thesis process. Once completed, confirm and rate your tutor.
A: Choose "Rapid Q&A Assistance," submit your question(s) and set a timer for when you need the answer. Tutors will quickly review your request and provide a price. Accept the offer, pay, and receive your answer promptly.
A: If you receive a low grade, contact our customer support chat with proof of your grade and the class average. We'll investigate and determine if a refund is applicable. You can also contact us via WhatsApp for faster support.
A: Our refund policy depends on the request and deadline. For requests made in advance, we guarantee a minimum grade of B. If your grade is lower than a B but above the class average, you won't receive a refund. If it's below both, a 50% refund applies. For failing grades, a full refund is given. For requests with a 48-hour deadline or less, we guarantee a passing grade; if you fail, you get a full refund.
A: It usually takes 24 to 48 hours to be matched with private tutors. However, depending on the complexity and tutor availability, it could be much faster. We do our best to expedite urgent requests.
A: Tutors usually offer their best price upfront. While most might not negotiate, you can explore offers to find the best fit. If you think a tutor might be flexible, you can try negotiating, but the initial offer is often the most competitive.
A: No, contacting tutors outside the app is strictly prohibited. Any outside communication will result in immediate cancellation of the request, voiding guarantees, and no payment or refund. Violations can lead to app suspension and legal action.
FAQS
First, you need to fill in the required information and data related to the course you wish to be tutored on. The perfect tutor will be assigned to you within 48 hours. After getting accepted, the tutor’s profile and price quotation will automatically appear in your request section. Once you pay, you will unlock your online session to join when the mentioned time comes. After completion, you will have the chance to rate and give your feedback regarding your online tutoring experience.
First, you need to fill in the required information and data related to the Exam course. The perfect Expert will be assigned to you within 48 hours. After getting accepted, the tutor’s profile and price quotation will automatically appear in your request section. Once you pay, you will unlock the chat with your allocated tutor. After completion, you will have the chance to rate and give your feedback regarding your Exam Help experience.
First, you need to fill in the required information and data related to the Project course. The perfect tutor will be assigned to you within 48 hours. After getting accepted, the tutor’s profile and price quotation will automatically appear in your request section. Once you pay, you will unlock the chat with your allocated tutor. After completion, you will have the chance to rate and give your feedback regarding your Project Help experience.
First, you need to fill in the required information and data related to the Homework course. The perfect tutor will be assigned to you within 48 hours. After getting accepted, the tutor’s profile and price quotation will automatically appear in your request section. Once you pay, you will unlock the chat with your allocated tutor. After completion, you will have the chance to rate and give your feedback regarding your Homework Help experience.
First, you need to fill in the required information and data related to the Thesis course. The perfect tutor will be assigned to you within 48 hours. After getting accepted, the tutor’s profile and price quotation will automatically appear in your request section. Once you pay, you will unlock the chat with your allocated tutor. After completion, you will have the chance to rate and give your feedback regarding your Thesis Writing Help experience.
The SOS Question is a single question that you upload in order to get an answer on. You are allowed to upload ONE question. If more questions are uploaded, you will get the answer to the FIRST one ONLY.
First, you need to fill in the required information and data related to the SOS Question you need. The perfect tutor will be assigned to you within your set time. After getting accepted, the tutor’s profile and price quotation will automatically appear in your request section. Once you pay, you will unlock the answer to your question. After completion, you will have the chance to rate and give your feedback regarding your SOS Request experience.
Once you get your grade and provide us with proof on the OUREASYGAME hotline, the Customer Service hotline will process with the refund policy.
OUREASYGAME guarantees you a minimum grade of B and above.
Up to 48 hours and with respect to your set time in case of an SOS Question.
No. The price is set by the perfect tutor who is guaranteeing perfect work. Thus, it is not negotiable.
Definitely Not. Our tutors signed an Non Disclosure Agreement contract that prohibits them from getting in a direct contact/ communication attempt with their students and to preserve all students information. Please note: All communication outside our Mobile Application are not supervised or guaranteed by OUREASYGAME LLC, and could lead to legal actions.