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A: Choose "Online Tutoring," tell us about the subject or topic you need help with, and tutors will send you offers with their prices. Once you accept an offer and pay, the session is scheduled! After your session, rate and review your tutor.

A: Select "Premium Exam Assistance," provide the exam details, and tutors will review and give you price quotes. Once you accept and pay, the tutor will help you prepare for your exam. Afterward, review and rate your tutor.

A: Choose "Expert Project Assistance," give details about your project, and tutors will review and offer prices. Pick the best offer, pay, and the tutor starts working. You can track progress, and once it's done, confirm and rate the tutor.

A: Select "Homework Help," provide the assignment details and deadline, and tutors will send bids with prices. Accept the best offer, pay, and the tutor will complete your homework. Once finished, mark it as done and leave feedback.

A: Choose "Master's Thesis Assistance," provide details about your thesis, and qualified tutors will contact you with offers. Choose the best offer, pay, and get expert help throughout your thesis process. Once completed, confirm and rate your tutor.

A: Choose "Rapid Q&A Assistance," submit your question(s) and set a timer for when you need the answer. Tutors will quickly review your request and provide a price. Accept the offer, pay, and receive your answer promptly.

A: If you receive a low grade, contact our customer support chat with proof of your grade and the class average. We'll investigate and determine if a refund is applicable. You can also contact us via WhatsApp for faster support.

A: Our refund policy depends on the request and deadline. For requests made in advance, we guarantee a minimum grade of B. If your grade is lower than a B but above the class average, you won't receive a refund. If it's below both, a 50% refund applies. For failing grades, a full refund is given. For requests with a 48-hour deadline or less, we guarantee a passing grade; if you fail, you get a full refund.

A: It usually takes 24 to 48 hours to be matched with private tutors. However, depending on the complexity and tutor availability, it could be much faster. We do our best to expedite urgent requests.

A: Tutors usually offer their best price upfront. While most might not negotiate, you can explore offers to find the best fit. If you think a tutor might be flexible, you can try negotiating, but the initial offer is often the most competitive.

A: No, contacting tutors outside the app is strictly prohibited. Any outside communication will result in immediate cancellation of the request, voiding guarantees, and no payment or refund. Violations can lead to app suspension and legal action.